Frequently Asked Questions
HOW DO i RETURN MY ORDER?
DO YOU EXCEPT EXCHANGES ?
i HAVEN'T RECEIVED MY REFUND, WHAT SHOULD i DO?
HOW LONG WILL MY REFUND TAKE?
HOW LONG WILL MY EXCHANGE TAKE?
WHY IS MY ORDER TAKING SO LONG?
WHO MAKES MY ORDER?
WHERE IS MY ORDER MADE?
HOW DO I REQUEST A CUSTOM ORDER?
IS THERE A SIZE GUIDE?
I've RECEIVED THE WRONG ITEM/S WHAT SHALL i DO?
MY TRACKING NUMBER IS WRONG OR ISN'T WORKING!
WHAT ARE THE SHIPPING FEES?
RETURN ADDRESS
CAN i CHANGE MY ORDEr?
I HAVEN'T RECEIVED MY ITEM
can i change my delivery address?
what are my delivery options?
how do i track my order?
what countries do you ship to?
do i need to sign for my delivery?
If you want to return items then make sure it's within 14 days and that
â—¦ the items are unworn and unwashed
â—¦ the items all still have the Bottle Blonde tags attached
Items must be returned at the customer's expense and don't forget to keep proof of postage or a tracking number as we'll need this if there are issues with your return.
Please allow up to 10 working days for us to receive your items, process your return and confirm your refund amount. We’ll send you an email when this has been done.
Once we've confirmed that your item has been returned please allow the following times for your refund to reach you.
â—¦ Bank Account payments will take 3 - 5 working days
â—¦ PayPal payments will take 3 - 5 working days
When your parcel is ready you’ll get an email to let you know your order has left BB HQ.
We will drop you an email with a link to your personal tracking information via Royal Mail
and if you're not in then royal mail will try to leave your parcel with a neighbour as every parcel needs a signature.
You can track your order progress at https://www.royalmail.com/track-your-item
You can amend your delivery address up to one week from your original order date.
Send your new delivery address to bottleblondeclothing@gmail.com
You can amend your order up to one week from your original order date.
Send your order number and details to bottleblondeclothing@gmail.com
It can take around 2 - 4 weeks for your refund to be returned to you from the date you post your item(s) back to Bottle Blonde.
Please allow 10 working days for us to receive your items, process your return and confirm your refund amount.
Once your return has been processed, please allow the following times for your refund to reach you, depending on your original payment method.
â—¦ Bank Account payments will take 3 - 5 working days
â—¦ PayPal payments will take 3 - 5 working days
We’re really sorry that something’s gone wrong with your order.
Please return the item to us for an exchange as long as your item is still in stock or full refund if you would prefer. If the correct item is no longer in stock we will issue a full refund including the delivery fee.
If you would prefer another size in the item you purchased you can request this when making your return. To do so, state on a note the item you wish to exchange and the new size or email us at bottleblondeclothing@gmail.com
If this size is not available, we will refund you the amount for said garment.
If you wish to exchange your item for another garment or colour return the item and place a new order.
If the tracking number provided to you via email is wrong or isn't working send an email to bottleblondeclothing@gmail.com so we can chase up your tracking number to find out where your order is and let you know.
Our custom orders option is under the More drop down list on the Bottle Blonde website. If you’d like a customer order of one of our garments then fill out the custom orders form on the customer orders page and then we’ll take it from there.
UK delivery cost is standard rate at £4 and takes 1-2 weeks.
International delivery cost depends on the price of the item and takes 2 - 3 weeks
â—¦ £0 - £15 is £5 shipping fee
â—¦ £15 - £50 is £8.50 shipping fee
â—¦ £50 - up is £17.50 shipping fee
The postage time does not include the manufacturing time.
All our parcels are sent first class signed for which takes 1-2 weeks for UK and 2 -3 weeks for International. We currently don't do next day delivery as all Bottle Blonde garments are made to order however if you send an email to bottleblondeclothing@gmail.com we can see what we can do about the delivery options and set up appropriate shipping costs according to the specified delivery arrangement.
BOTTLE BLONDE
11TH FLOOR
EATON HOUSE
1 EATON ROAD
COVENTRY
CV1 2FJ
All Bottle Blonde parcels are sent First Class Signed for so your delivery will have to be signed for. If you're not in royal mail will try to leave your parcel with a neighbour. If this isn't possible a ‘Something For You’ card will be left explaining an attempted delivery. The recipient then has a choice to either collect the item from their local delivery office or arrange a redelivery on a day you will be available.
Bottle Blonde ship to the UK and Internationally. Any enquiries on a specific country email bottleblondeclothing@gmail.com
Everything on our site is handmade by a member of our team in the Bottle Blonde Studio.
Your order is made in the Bottle Blonde Studio by Girl Boss Chloe and a her team of sassy interns. We're based in Coventry, UK.
Size guide coming soon.
Your order takes longer to dispatch that high street sites, because we make your purchases to order. During busy periods like festival season and Christmas, delivery times can be extended to 3-4 weeks, so please message us prior to ordering if you need something in a hurry or for a gift. Where possible we will try our best to accomodate your needs.
Your exchange will take between 2-4 weeks depending on what you've ordered and which country you are based in. For details on a specific return please e-mail bottleblondeclothing@gmail.com
E-mail your order to bottleblondeclothing@gmail.com and the date you ordered and we will chase up your order for you.